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Terms and Conditions
1.
General
2. Price
3.
Methods of payment
4.
Cancellation of order
5.
Delivery of goods
6. Approval
Period and returns policy
7. Damaged and incorrect goods
8.
Protecting your personal information and privacy
1.
General
Your order will initially be treated as an offer to buy the items you selected,
and will only be accepted once we have confirmed that the items are still
available and that payment has been received. Due to the fact that
most of works we sell are limited in quantity, there may be occasions where an
item is already sold but still appears available in the web site. If you
order an item that has already been sold, your order will still be processed and
your credit/debit card debited, but you will be credited the money back as soon
as possible.
We reserve the right to refuse to supply goods. We also reserve the right
to change or update the information, specifications, prices, and descriptions of
products listed in our web site at anytime. We endeavour to ensure that
the information given on our web site at any one time is accurate.
However, we cannot guarantee that the content will be error-free but we will
correct all errors and omissions as soon as we are made aware of them.
We do not accept any liability for any losses or claims arising from any
inability to access the web site and any failure to complete a transaction. Nor
do we accept liability for any indirect or consequential loss of any kind arising out of the use of the web site or for any
products purchased from us.
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2.
Price
All prices shown in our website are in UK Pounds Sterling (GBP). We are entitled to make
adjustments to the price to take account of any taxes or duties. In the
event that an error or omission occurs in the advertised price, we will inform
you of the correct price and give you the opportunity to cancel the order. All
prices shown on our website exclude postage and packaging charges, and these
will be added to the goods total when you check out in our on-line shop.
3.
Methods of Payment
We currently accept the following credit/debit
cards: VISA, MasterCard, Delta, and
Switch. Payment will
be debited from your account before the dispatch of your purchase. We will take
all reasonable care, in so far as it is within our power to do so, to keep the
details of your order and payment secure, but in the absence of negligence on
our part we cannot be held liable for any loss you may suffer if a third party
procures unauthorised access to any data you provide when accessing or ordering
from our site.
You can also make payments by a
Sterling cheque or Postal Orders. Please
email
us first if you choose to make your payment this way.
All goods remain the property of
Chinese-arts.co.uk
until paid for in full and received by the customer.
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Tax charges
We
are not VAT registered and therefore do not charge VAT on any goods we supply.
4. Cancellation of order
You
may
cancel your order prior to the works being
dispatched to you. However, we reserve the right to charge 4.5% of the
value of your order to cover the administration costs and transaction charges
incurred by credit card companies. If your order fail to arrive within 30
days of you placing your order and we have not agreed a later delivery time with
you, you will be refunded in full.
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5. Delivery of
goods
Delivery of your order will be made by
a reputable carrier. Goods in stock will normally be despatched within 3
working days of cleared payment. Whilst every effort will be made to deliver your order within
the period specified, we cannot be held responsible for any delay
in delivery, however caused.
For paintings, the postage and packaging costs per shipment are listed below.
|
Destination |
Postage & packing cost |
|
Within UK |
£3.95 |
|
Elsewhere in Europe |
£6.95 |
|
Outside Europe |
£13.50 |
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Heavy items will attract additional costs.
You will be advised of the actual shipping costs before you place your order.
6.
Approval
period and Returns Policy
All items you purchase from
chinese-arts.co.uk
come with a 14-day Approval Period, which starts the day after you accept
delivery of your order.
If, for any reason, you are not entirely happy with any of the items you
purchase, just return them to us for a full refund. However, you
will be responsible for the cost of the return delivery. Please send us an
email to obtain a return number first before returning the goods to us; or else
we will not be able to accept your returns.
The goods must be returned in its original condition, securely packed in the
original packaging, and within 7 days of receiving them. We will notify you via
email of the refund once we have received and processed the items returned to us.
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7. Damaged and Incorrect Items
Prior to signing
for, and accepting delivery of, your order, please take a few moments to inspect
the packaging. If the packaging is damaged you should open it immediately, in
the presence of the carrier representative, before signing for it. Inspect the
contents and check if they are damaged. If so, you should either refuse to
accept delivery or get a signed statement from the courier representative
stating that the contents were damaged in transit. In both cases, please contact
us within 3 working days so that we can follow it up with the carrier company.
If you find that the
incorrect item has been dispatched, please contact us within 3 working days and we will
either arrange for the item to be replaced, or for you to receive a full refund.
Your
statutory rights
None of the state conditions affect your statutory rights as a consumer.
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8.
Protecting your personal
information and privacy
Your details will be stored on a computer
according to the terms of the Data Protection Act 1984.
We never send unsolicited e-mails to anybody. We do, however, send you
e-mails in order to confirm your order details, and also when we ship your goods
so that you know that they are on their way. No third party is ever
informed of your e-mail address or any of your personal information.
Use of Cookies
Our site requires the use of cookies to function. These cookies merely hold your
user ID and your name, and are used to keep track of the contents of your
shopping cart. No other information is stored on your browser.
Further questions or problems?
If you have any further questions regarding our
products or making a purchase, please
email
us and we will be happy to assist you.
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